FAQ: Error printing to a shared printer

Problem: Print from RPM to a shared printer, the queue is suspended and I get these error messages:

Description: When attempting to print from RPM to a shared Windows printer, the queue is suspended automatically by RPM and one of the following warning messages are logged:

Event 353: Can't start document printing 0xbbb : A StartDocPrinter() call was not issued
Event 327: Unable to open printer '<printer>' (suspending queue) 0x7b : The filename, directory name, or volume label syntax is incorrect

Solution: These messages are typically found when printing to a printer shared from a Windows 95, 98, or Millennium Edition operating system, but could also be found with other Windows operating systems as well.

By default, RPM is configured to run as the local SYSTEM account. This account has access only to local resources and cannot even see resources such as printers or folders shared from other computers. The RPM service needs to be configured to run as a DOMAIN user account. Almost any domain user account is sufficient.

Instructions for changing the account the RPM service is running as can be found in the installation and setup instructions for RPM Elite and RPM Select.

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