AS/400 print job goes into a *SND state

Problem:

When attempting to print from the AS/400, the spool file immediately goes into a sending (*SND) status but does not print. No messages are logged in the RPM log when this happens.

Answer:

There are a number of settings on the remote AS/400 OUTQ that can result in this issue. To resolve, verify the OUTQ settings match the recommended settings on our AS/400 setup instructions.

To begin modifying the OUTQ, follow these instructions.

From an AS/400 command prompt, issue this command, substituting your OUTQ name where appropriate: ENDWTR outq_name *IMMED. Press Enter.
Wait 15 seconds, then issue this command, again substituting your OUTQ name where appropriate: CHGOUTQ outq_name. Press F4 to prompt. If you press the Enter key, start again from step 1.
Press F9 to view all parameters, then compare your settings with our AS/400 setup instructions.

Also, verify the RPM host's IP address or DNS hostname are configured properly, and that there are no firewalls between the AS/400 and RPM that can be blocking the connection, including the Windows XP Service Pack 2 firewall. If the Windows Firewall is the cause, click here for assistance.