Blogs

Print, archive, analyze: the ADC Integration

Submitted by Dave Brooks on Tue, 10/27/2015 - 11:27

Applied Data Consultants (ADC) created a software system that works with auto dealership management software, to manage dispatch and delivery. We talked about our integration with the ADC software in this blog post. In the following I'd like to describe how we used existing features in RPM Remote Print Manager® (RPM) without modification to investigate exactly what we needed to do to facilitate this integration with a new dealership management system, and then deliver a working solution which was replicated at other sites.

Research proves that our customers think better

Submitted by Dave Brooks on Fri, 10/09/2015 - 15:51

I learned something important recently, just in time for the company’s twentieth anniversary.

I was listening to a recorded customer interview regarding a case study. The customer, at a federal law enforcement agency (which of course we can’t identify) was describing how they sent print jobs from their mainframe to our RPM Remote Print Manager® (RPM), which converted the print jobs to PDFs and routed the documents to users in various ways.

Federal Agency Saves on Printing Costs with RPM

Submitted by Dave Brooks on Tue, 08/25/2015 - 15:16

This federal government agency, like many, has established procedures to automatically print approved reports. Over time, this incurs significant costs in reams of paper, for personnel managing the printed reports, and in the cost of servicing overused agency printers. In 2015, an agency mid-level manager began researching ways to reduce and eliminate some automatic printing.

Interacting with SugarCRM from Python

Submitted by Dan Casper on Fri, 08/21/2015 - 15:36

We recently tackled a change in Customer Relationship Management (CRM) software here at Brooks. Being a software shop, having some sort of programmatic access to our records was a must. We investigated several options and ultimately settled on SugarCRM. Versions 6 and 7 both support a SOAP via REST API that exposes considerable functionality to any programming language that can handle HTTP requests. There was even a wrapper library for python, one of our go-to languages. Bingo!

When we first starting using this library we identified several ... inefficiencies ... that were producing a considerable amount of initial load time, overhead, and redundancy. We've since addressed those issues and, as a result of our contributions, had the library's maintenance turned over to our team. Our improvements include delayed instantiation, additional query options, multi-relate support, and single-request multi-field retrieval. What follows is a brief introduction to using the library to interact with SugarCRM from Python, providing a rich interface for customization or automation.

INTELLIscribe Serves Critical Role in Success of Party City Fulfillment Process

Submitted by Dave Brooks on Fri, 08/07/2015 - 11:24

Gary Curtis, general manager of SecurTek, an IT and security solutions vendor, was formerly general manager for a franchise of seven Party City stores in California. He explained the in-store ordering, fulfillment and purchasing process was labor intensive and sometimes error prone. “Floor staff used walkie talkies to talk to stock room order fillers and communications would get garbled, so the wrong items would be delivered to the customer, or customers would receive costumes out of order. Shoppers would wait longer than necessary and watch as other customers were served before them, even though they placed their order earlier,” said Curtis.

RPM Integral to BACTES’ Secure Management for Patient Medical Records

Submitted by Dave Brooks on Thu, 07/16/2015 - 11:30

As a health information expert for 25 years, BACTES has been a leader in providing secure electronic exchange, delivery and integration of Protected Health Information (PHI) to thousands of healthcare providers across the United States. The company adheres to the latest compliance standards while providing superior, multi-step quality control processes. Headquartered in San Diego, with offices throughout the country, BACTES has grown dynamically, employing hundreds of people who are behind its customized solutions, superior quality and industry-leading customer support.

ADC Partners with Brooks to Increase Auto Parts Efficiency

Submitted by Dave Brooks on Mon, 07/13/2015 - 14:50

Founded in 1996, Applied Data Consultants (ADC) specializes in logistics and geographic information systems (GIS) technologies with both mobile and web software development. One of the largest GIS and software development firms in the Midwest, the company has 40 employees, is headquartered in Eau Claire, WI, and has offices in Washington, D.C., Denver, North Carolina, and Omaha. By taking a consultative approach to incorporating innovative technology, ADC helps clients increase efficiency, improve customer service, consolidate information, and increase revenue, and lower costs.

Kelly Seed Manages Sales Workflow with RPM

Submitted by Dave Brooks on Wed, 06/03/2015 - 07:30

Headquartered in Hartford, Alabama, Kelly Seed sells seed and fertilizer to farmers throughout Alabama and neighboring states, supported by three branch locations. As with any retail business, and particularly because the company is on a first name relationship with many customers, it’s critical to accurately process and deliver orders. To do so, Kelly Seed has relied on the technology expertise of Action Computer Sales & Service, based in Dothan, Alabama, and serving SMB customers for over 30 years.

Voyage Federal Credit Union Captures Digital Signatures With RPM

Submitted by Dave Brooks on Tue, 05/19/2015 - 14:50

Headquartered in Sioux Falls, South Dakota, Voyage Federal Credit Union serves about 10,000 members through its main office and three nearby branch offices. Founded in 1939 to serve employees of Northwestern Bell Telephone Company and their families, Voyage FCU has grown to offer services to those in Minnehaha and Lincoln Counties.

Connect Credit Union Manages Receipts With RPM

Submitted by Dave Brooks on Wed, 03/18/2015 - 10:58

Headquartered in Fort Lauderdale, Connect Credit Union serves over 6,300 members through its main office and five branch offices in Florida. Founded in 1962 to serve employees of State Road District Number Four, Connect Credit Union has grown to offer services to employees of the State of Florida, retirees and contracted employees of the Florida Department of Transportation, and residents of nearby counties. Like most credit unions, its services include savings, checking, and credit card accounts, and loans, supported with online and mobile banking, direct deposit, ATMs, and other conveniences.