Error (-5006 : 0x80004005) during installation

During installation on Windows XP or Windows Server 2003, you may receive an error stating:

An error (-5006 : 0x80004005) has occurred while running the setup.
Please make sure you have finished any previous setup and closed other applications. If the error still occurs, please contact your vendor: Brooks Internet Software (

This error message can be resolved by running setup from within the Add/Remove Programs utility in the Control Panel. To do this on Windows 2000, XP, or Server 2003, perform the following steps.

  1. From the Start menu, choose Control Panel. Now, open the Add or Remove Programs utility.
  2. On the left side of the Add or Remove Programs utility, click Add New Programs.
  3. Click the CD or Floppy button. When the wizard appears, click Next. After searching your Floppy and CD drives, a page will appear asking you for the program you wish to run. Click Browse and locate the RPM setup program. Click Next and the installation will begin.

You should now be able to install RPM on your computer.