Software Upgrade & Maintenance
Our Software Upgrade & Maintenance (SUM) program entitles you to:
- Phone and email technical support
- Product updates and upgrades
- License reactivation and transfers to new hardware.
One year of SUM is bundled in with the license purchase price.
We charge annually for SUM and attempt to notify you approximately one month before your SUM will expire. If you require a formal price quote, please let us know. The current rate for SUM is 18% of the current product price. Please contact our sales team for a formal price quote.
If you convert a license, for instance RPM Select to RPM Elite, the new SUM cost is determined from the base cost of an Elite license, not the original Select license. The original product, RPM Select in this case, can no longer be used. This applies to any type of upgrade; the SUM is based on the licenses you have, for which you are purchasing SUM.
In the case of ExcelliPrint, SUM is calculated on the total licenses for a given installation (on a CPU). When you purchase an ExcelliPrint license with additional printers, the SUM price will be determined by totalling the software license cost plus the number of additional printer licenses.
We do not split out the printer licenses from the ExcelliPrint software license for the purpose of calculating SUM.
If you have multiple licenses, please feel free to request they be consolidated. It benefits all involved parties by reducing the number of email SUM notifications, simplifying your budget, and reducing the amount of time spent on the purchase process. The SUM for your licenses will be prorated so they expire on the same day. Activation is also simplified as a single order number and auth code is used for all of your licenses.
Discounts & Special Pricing
We offer special pricing for government and educational organizations. You may be required to provide proof in documentation when requesting special pricing. Volume discounts are also available when purchasing multiple licenses. Please contact our sales team for more information.