Unable to launch rpmgui
Every time I try to start the RPM GUI, it’s crashing. This is RPM Elite 6.1.0.439 on Windows Server 2012 R2 Standard. I’ve tried excluding the RPM installation folder from my anti-virus software’s real-time scanning features, but that made no difference.
Below is the text of the Windows Application log entries associated with my most recent attempt. If you’d like to see a copy of the Windows Error Reporting log for the crash, please let me know where I should send it.
Do you have any suggestions, or would you recommend just upgrading to 6.2?
| Log Name: | Application |
|---|---|
| Source: | Application Error |
| Date: | 7/18/2018 10:56:20 AM |
| Event ID: | 1000 |
| Task Category: (100) | |
| Level: | Error |
| Keywords: | Classic |
| User:; | N/A |
| Computer: | |
| Description: | |
| Faulting application name: | rpmgui.exe, version: 0.0.0.0, time stamp: 0x515c4cfe |
| Faulting module name: | rpm.dll, version: 6.1.0.439, time stamp: 0x57ab9963 |
| Exception code: | 0xc0000005 |
| Fault offset: | 0x000000000000651e |
| Faulting process id: | 0x7a0 |
| Faulting application start time: | 0x01d41ec0a0d658a4 |
| Faulting application path: | C:\Program Files\Brooks Internet Software\RPM\rpmgui.exe |
| Faulting module path: | C:\Program Files\Brooks Internet Software\RPM\rpm.dll |
| Report Id: | df9bb721-8ab3-11e8-80c9-00155da70c41 |
| Faulting package full name: | |
| Faulting package-relative application ID: | |
| Log Name: | Application |
| — | — |
| Source: | Windows Error Reporting |
| Date:/td> | 7/18/2018 10:56:24 AM |
| Event ID: | 1001 |
| Task Category: | None |
| Level: | Information |
| Keywords: | Classic |
| User: | N/A |
| Computer: | |
| Description: | |
| Fault bucket | 120532643571, type 4 |
| Event Name: | APPCRASH |
| Response: | Not available |
| Cab Id: | 0 |
Problem signature:
| P1: | rpmgui.exe |
|---|---|
| P2: | 0.0.0.0 |
| P3: | 515c4cfe |
| P4: | rpm.dll |
| P5: | 6.1.0.439 |
| P6: | 57ab9963 |
| P7: | c0000005 |
| P8: | 000000000000651e |
| P9: | |
| P10: |
Attached files:
C:\Users<removed>\AppData\Local\Temp\WER65B8.tmp.WERInternalMetadata.xml
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_rpmgui.exe_b91b76cf1272addc645ddde6f3dcd3d79248f1a_3e96432c_178a77b9
Analysis symbol:
| Rechecking for solution: | 0 |
|---|---|
| Report Id: | df9bb721-8ab3-11e8-80c9-00155da70c41 |
| Report Status: | 0 |
| Hashed bucket: | 2a7aa0502fcc2301ed1f1199d66b0fa1 |
Licensing problem
What you have here is most likely a license problem. This is probably caused by having RPM on a virtual machine and moving that virtual machine from one host to another. It could also be caused by hardware changes on a physical machine. To resolve, open the Brooks License Manager. If it opens, it will have reinitialized the license with an expired trial license. However, with a valid license, the RPM UI should be able to open. You will need to activate the license again.
Wed, 07/18/2018 - 12:18
Leroy