Licensing Issues FAQ

FAQs:  RPM • Licensing • AS/400 • Devices • Filter • Logging

Introduction

The purpose of this page is to provide a common set of questions and answers for licensing RPM Remote Print Manager® (“RPM”).

Please note this is not a legal document. We have a shrinkwrap license which someone agreed to when they installed RPM. That is a legal document. This is a discussion page for addressing questions we see frequently.

1. What is required to install RPM and have the license work correctly?

2. What restrictions do I have in the 21-day trial?

3. What if I need longer than 21 days?

4. I desperately need this software to function like it did when it was licensed, temporarily

5. How to license the software

6. This important next step will save you from future headaches

7. “There are no more licenses available”

8. What does “Supported” mean on the license status?

9. We renewed support but the license manager shows the license is in trial mode

10. We want to move the production license to a new server over the weekend, what do we need to do?

11. We have multiple licenses under a certain invoice number and auth code. When I try to activate RPM using the username we’ve been using, I get the following message

12. If we update the license does it wipe out the previous RPM settings?

13. Do we need a new license or do we do something with the old license?

14. Questions about module status

15. How to deactivate a license

16. I migrated my RPM license to a new machine and now my other license is missing.

17. What is the download link for the software?

    There’s a download button on nearly every page — the orange Download button at the top, in the navigation menu, and the green Download free trial button in the footer at the bottom:

    Download   Download free trial ›

    Either one takes you to our download page, where you’ll see all the download choices.