FAQs, upgrading, setups, firewalls and more

Firewall Support / FAQs Frequently Asked Questions

Installation, upgrades, manuals Instructions for installing and upgrading our products, and PDF manuals

System setups Configuration for customer systems

Firewall support

• How to add a Windows firewall exception
• How to configure your firewall

Technical support How to get pre-sales and product support

“RPM is not working.” We have put together a troubleshooting guide for those situations where RPM does not seem to be “doing anything”

License FAQ A compilation of customer questions and support issues on product licensing

Migrate RPM These are the step-by-step instructions you need to migrate your RPM settings and license from the old server to a new server.

Database maintenance It might seem intimidating, but you’ll be close to an expert using this guide.

Access to license status We have made it easier to track down your license information to save time contacting our technicians for support.

Remote Assistance A Brooks technician should be guiding you here on your phone call in progress.

General Assistance Here are some general links that include some of the pages listed above all in one place.