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Pricing & OrderingRPM Pricing | ExcelliPrint Pricing | INTELLIscribe Pricing | Software Upgrade Maintenance
The prices listed below apply to electronic delivery. We accept major credit cards, checks payable in U.S. funds and drawn on a U.S. bank, international money orders payable in U.S. funds, and wire transfers. If you want to pay by wire transfer, please contact us for instructions (A service fee applies on all invoices under $400 USD that are paid by wire transfer). For purchase orders, account terms are Net 30.
Ordering InformationOnline ordering is now available for commercial pricing only. Government and educational pricing is not currently offered online and is extended only when contacting the sales representative. Terms for payment are Net 30 unless other terms are noted on the invoice. Brooks offers the following methods of payment: credit cards, checks, and direct wire transfer. Credit CardsWe accept MasterCard, Visa, and American Express. ChecksTo pay by check, you must fax a signed and authorized company purchase order along with our order form to (208) 523-9482. Orders will not be taken without a signed and authorized purchase order. Software licensing may be delayed by Brooks until payment is received. Checks must be payable in U.S. funds and drawn on a U.S. bank. An invoice or receipt will be emailed unless an original is requested. International OrderingPlease review our international ordering and payment information. Wire TransferPayments by wire transfer for orders totaling less than $400 are charged a $35 service fee. This fee is waived for orders over $400.
Refund PolicyRefunds related to the Software are limited and subject to compliance with specific requirements. In order to obtain a refund of any kind, a refund request must be received by BROOKS in writing within thirty (30) days of receipt. Refund requests made after thirty (30) days following receipt will not be granted or considered regardless of the circumstances. Software Upgrade Maintenance is not refundable under any circumstances. Shipping, handling, and media charges are not refundable at any time. Refunds or credits will not be issued if:
Shipping and handlingShipping and handling charges apply if you require media. The price includes $5 for media plus shipping charges, which vary with the type of service requested. Please contact us for more information. Site License PricingBrooks offers site licenses for approved institutions, typically educational or non-profit organizations. Please contact your regional sales representative or your reseller for pricing and qualification details.
Software Upgrade Maintenance (SUM) ProgramThe Software Upgrade Maintenance (SUM) program provides customers with continual upgrade and support coverage on our software products. One year of SUM is included in the product unit pricing. If the SUM has expired, you can reinstate it by paying for any months lapsed since the expiration date and one additional year. Current SUM ensures the following benefits. Upgrades & Technical SupportSUM includes 12 months of platform-specific product upgrades and 12 months of unlimited technical support. Platform-specific upgrades are upgrades within the same product code and Windows environment (e.g. RPM Elite 4.5 to RPM Elite 5.0). Conversions & Printer Limit UpgradeCurrent SUM also entitles you to a discount for product conversions (e.g. RPM Select to RPM Elite) and printer-limit upgrades (e.g. RPM Elite to RPM Elite-2). For details on conversions and printer-limit upgrades, please contact your sales representative or email sales@brooksnet.com. After Hours ActivationAdditionally, SUM also entitles you to our after hours activation for use in emergency or disaster recovery situations when the regular trial version is not sufficient to meet your needs. This solution is available for RPM Elite and RPM Select only; you can download a five day trial version allowing the same number of printers as if the license was unlocked. The software can then be activated at your convenience during our normal business hours. Customized License and Order ReportsIf you have multiple licenses, you can also receive licensing and order reports at your request if your SUM is current. How to obtain technical support
PRIOR TO contacting technical support by email or phone, you must locate the software's serial number. We will be unable to help unless a serial number is provided.
To find the serial number:
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