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Pricing & OrderingRPM Pricing | ExcelliPrint Pricing | INTELLIscribe Pricing | Software Upgrade Maintenance
The prices listed below apply to electronic delivery. We accept major credit cards, checks payable in U.S. funds and drawn on a U.S. bank, international money orders payable in U.S. funds, and wire transfers. If you want to pay by wire transfer, please contact us for instructions (A service fee applies on all invoices under $400 USD that are paid by wire transfer). For purchase orders, account terms are Net 30.
Ordering InformationOnline ordering is now available for commercial pricing only. Government and educational pricing is not currently offered online and is extended only when contacting the sales representative. Terms for payment are Net 30 unless other terms are noted on the invoice. Brooks offers the following methods of payment: credit cards, checks, and direct wire transfer. Credit CardsWe accept MasterCard, Visa, and American Express. ChecksTo pay by check, you must fax a signed and authorized company purchase order along with our order form to (208) 523-9482. Orders will not be taken without a signed and authorized purchase order. Software licensing may be delayed by Brooks until payment is received. Checks must be payable in U.S. funds and drawn on a U.S. bank. An invoice or receipt will be emailed unless an original is requested. International OrderingPlease review our international ordering and payment information. Wire TransferPayments by wire transfer for orders totaling less than $400 are charged a $35 service fee. This fee is waived for orders over $400.
Refund PolicyRefunds related to the Software are limited and subject to compliance with specific requirements. In order to obtain a refund of any kind, a refund request must be received by BROOKS in writing within thirty (30) days of receipt. Refund requests made after thirty (30) days following receipt will not be granted or considered regardless of the circumstances. Software Upgrade Maintenance is not refundable under any circumstances. Shipping, handling, and media charges are not refundable at any time. Refunds or credits will not be issued if:
Shipping and handlingShipping and handling charges apply if you require media. The price includes $5 for media plus shipping charges, which vary with the type of service requested. Please contact us for more information. Site License PricingBrooks offers site licenses for approved institutions, typically educational or non-profit organizations. Please contact your regional sales representative or your reseller for pricing and qualification details.
Software Upgrade Maintenance (SUM) ProgramThe Software Upgrade Maintenance (SUM) program was developed to provide customers with continual upgrade and support options on all Brooks software applications. One year of SUM is automatically included in the product unit pricing. The SUM annual renewal rate for all products is 30% of the current listed price of the software. If SUM has expired, customers can reinstate it by paying for any months that have lapsed since the expiration date and by purchasing one year of SUM at the 30% renewal rate. Current SUM ensures the following services on purchased and registered licenses. Product Upgrade & Technical SupportSUM includes 12 months of platform-specific product upgrades and 12 months of unlimited technical support. Platform-specific upgrades are upgrades within the same product code and Windows environment (e.g. RPM Elite 4.0 to RPM Elite 4.5 or RPM 9X 2.4 to RPM 9X 2.5). Product Conversion & Printer Limit UpgradeCurrent SUM also entitles customers to a 30% discount for cross-platform conversions (e.g. RPM 9X to RPM Select) and printer-limit upgrades (e.g. RPM Elite to RPM Elite-2). For details on cross-platform conversion and printer-limit upgrade prices, please contact your sales representative. After Hours LicensingIn addition, current SUM also entitles customers to an After Hours Licensing solution in emergency or disaster recovery situations when the regular trial version is not sufficient to meet the customer's needs. This solution is available for RPM Elite and Select only and provides a five day trial version allowing the same number of printers as if the license was unlocked. The software can then be unlocked at your convenience when Brooks normal business hours resume. Customized License and Order ReportsReceive fully customized licensing and order reports for all your licenses. Additional information may be included at your request such as purchase order numbers, number of licenses remaining to be unlocked, date your SUM expires, etc... Technical Support can be obtained through one or more of the following channels:
BEFORE contacting technical support by email or phone, please locate the serial number to your software license. Brooks staff will be unable to help unless a serial number is provided.
To find the serial number:
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