SOFTWARE LICENSING INSTRUCTIONS

You must be logged on as an administrator to install and license Brooks' Software on Windows NT/2000/XP.

Brooks' products are unlocked through the Brooks License Manager application which is installed during product setup. If the computer where the software is installed has Internet access, the Web Unlock Process should be used to unlock the software. If the computer does not have Internet access, use the Manual Unlock Process.

Web Unlock Process | Manual Unlock Process | Generate Unlock Key | Reinstallations | After Hours Licensing

WEB UNLOCK PROCESS

WEB UNLOCK PROCESS The Web Unlock Process uses the order number (invoice or sales receipt number) and authentication code (listed as "Auth Code" on the invoice or sales receipt) to permanently unlock the software.

1. Open the Brooks License Manager from the application's Programs folder in the Start menu. Or, choose License or License Manager from the software Help menu.
2. Click the License button to start the Application Unlock Wizard. Click Next.
3. Enter the username and company for this license. The username must be unique if unlocking more than one license. Click Next.
4. Select the default option Unlock using an order number and authentication code. Click Next.
5. Now enter the order number (invoice or sales receipt number) and the authentication code (listed as "Auth Code" on the invoice or sales receipt) in the fields provided. Click Next.
6. Verify the proxy server settings are correct. Note that the Brooks License Manager does not support proxy servers which require authentication. Click Finish.
7. If the unlock is successful, the completion page of the Application Unlock Wizard will display the following message: Operation Complete.
8. If the unlock was not successful, a message appears describing the reason why the attempt was unsuccessful. You may contact Brooks for further information on error messages.
9. Please print the license for your records.

MANUAL UNLOCK PROCESS

MANUAL UNLOCK PROCESS If the computer does not have Internet access, the Manual Unlock Process should be used to unlock the software. You may contact your reseller or Brooks to obtain the required information or you may use one of the methods below.

1. Open the Brooks License Manager from the application's Programs folder in the Start menu. Or, choose License or License Manager from the software Help menu.
2. Click the License button to start the Application Unlock Wizard. Click Next.
3. Enter the username and company for this license and click Next. The username must be unique if unlocking more than one license.
4. Select the option Unlock using an unlock key. Click Next.
5. Edit the Support Expiration Date field to reflect the Software Upgrade Maintenance (SUM) expiration date. This date is listed on your invoice or sales receipt. Click Next.
6. Enter the unlock key obtained using one of the methods below and click Finish.
7. If the unlock is successful, the completion page of the Application Unlock Wizard will display the following message: Operation Complete.
8. If the unlock was unsuccessful, a message appears describing the reason why the attempt was unsuccessful. You may contact Brooks for further information on error messages.
9. Please print the license for your records.

OPTIONS TO GENERATE MANUAL UNLOCK INFORMATION

The following methods provide you with the information required to unlock the software using the Manual Unlock Process. Be aware these methods do not unlock the software, but provide a convenient means to obtain the information required during the Manual Unlock Process. You may also contact us directly to obtain this information.

Before proceeding, you will need to know the serial number. This number is generated during program installation.

1. Open the Brooks License Manager from the application's Programs folder. Or, choose License from the software Help menu.
2. In the License Status tab, take note of the serial number.
3. Connect to the Internet and access unlock_w2k.html.
4. Enter the required information:
   • Serial number - This number is generated during installation and can be found by opening the Brooks License Manager.
   • Product Name - From the drop down list select the name of the product purchased.
   • Quantity - Keep the default of "1". This information is only required for module licensing.
   • User Name - Enter a UNIQUE identifier for the individual using the software or the machine containing the software (i.e. Jane Smith, West Coast Sales Office, Server A).
   • Company Name - Name of the company licensing the software.
   • Order Number - Invoice or Sales Receipt number provided when the order was processed.
   • Authentication (Auth) Code - Unique code (listed as "Auth Code" on the invoice or sales receipt) generated by Brooks and provided when the order was processed.
5. Click the Submit button. If successful, a page will be displayed with the correct unlock key and support expiration date.
6. Follow the Manual Unlock Process listed above.

SOFTWARE REINSTALLATIONS

Brooks License Manager allows you to unlock the software using the same method provided you are installing it on the same computer. The same serial number is generated each time the software is installed.

Note: If your Software Upgrade Maintenance (SUM) is not expired at the time a new version is released, Brooks License Manager will also allow you to upgrade to that version using the same method.

If the software is installed on a different PC, it will be necessary to contact your reseller or Brooks to obtain new manual unlock information.

AFTER HOURS LICENSING

For customers who have current Software Upgrade Maintenance (SUM), an After Hours Licensing solution is available in emergency or disaster recovery situations when the regular trial version is not sufficient to meet the customer's needs. This solution is available for RPM Elite and Select only and provides a five day trial version allowing the same number of printers as if the license was unlocked.

Before proceeding, you will need to know the Order Number (invoice or sales receipt number) and the Authentication Code (listed as "Auth Code" on the invoice or sales receipt).

1. Connect to the Internet and click here.
2. Enter the appropriate information in the form displayed and click the Submit button. All fields on this form are required.
3. If your order number and authentication code are correct, and you have current SUM, a page will be displayed which will allow you to download the 5-day trial. Links to the manual are provided as a courtesy.
4. If there is a problem, the form will be displayed again, and any error messages will be shown in red describing the reasons for the problem. If so, correct the problem and try again.
5. If you have already installed and configured RPM, follow the steps on this FAQ to reinstall RPM using the five day trial version.