Print Setup dialog does not open

Mon, 07/01/2019 - 07:25 By Dave Brooks

Q: When pressing the "Printer Setup" button to select a printer on a newly created queue, an hourglass cursor appears for a second then goes away. The Print Setup dialog never appears.

A: The reason that new queues cannot access the Print Setup dialog is that the operating system is blocking it due to a connection problem with the default printer.

Try changing the default printer to be a local printer. This is done from the Windows Printers folder.

  1. Open Start->Settings->Printers.
  2. Right-click on a printer and choose "Set as default".
  3. Now try accessing the Print Setup dialog from RPM.

If the Print Setup dialog still does not appear, repeat the above process until it does. This problem is caused by the operating system and not by RPM Remote Print ManagerĀ®. Typically, your default printer should be a "local" printer, meaning one connected to LPTx or COMx ports, or other ports such as the LPR port, JetDirect port, etc. A shared printer, such as \\Server\Printer, can cause problems with other applications as well as RPM.