Protecting your privacy is important to us. We hope the following statement will help you understand how Brooks Internet Software, Inc. collects, uses, and safeguards the personal information you provide to us.
Please note that this page was recently updated; see the Changes section.
Information we collect online
As a commercial enterprise, we have interest in two broad categories of information:
1. How you came to our site
- Web search, which keywords were used
- Link from a partner site
- Link from an online directory
- URL included in an advertisement
This information is used offline for analysis. We do not rank or grade visitors or prevent access based on the way they come to our site.
2. If you download a trial version of products
We would like to contact you for a follow-up. The information we collect is limited to whatever you enter in the form on the download page.
The following are some common site features that we do not provide:
- We do not currently offer a chat area or bulletin board; we may in the future for technical support
We do not collect information that you do not voluntarily provide. Furthermore, while we are interested in general information such as web searches, we do not associate them with a user or IP address.
We offer a "login" facility in our online shopping area so users can enter their contact, shipping, and billing information once. This login is protected by a username and password. If the user provides an email address, our site will email the username and password to that email address. Once the user has "logged in," he or she can download products without filling in the form, view the status on recent online orders, and place online orders without re-entering billing and shipping information.
We do not use this information for our own marketing purposes. It is only provided as a convenience to the online shopper. Credit card data is not stored with the login account information.
All data associated with a credit card transaction is encrypted and sent via secure transaction to our credit card processor. Credit card data is never saved or stored with session data, and is not stored on any machine in our network.
In those instances where the credit card number is retained as part of the order record, only the first and last four digits are preserved in plain text form; these documents are encrypted and secured. There is no access to the original credit card information after the transaction.
In order to prevent unauthorized access and inappropriate use both inside and outside the company, we protect all data (including but not limited to credit card data) by physical and electronic methods and managerial procedures.
How information is used or shared
As stated in the section "Information we collect online," we collect data you provide at the time of download, either on our site or a partner site.
How is the information used?
Download information (if any) is stored in our Customer Relation Management system (CRM) for follow-up.
How is the information shared?
Download information is selectively shared in some instances. The criteria we use to determine whether to forward this information to a partner are as follows:
- In certain countries such as Brazil, a government agency will not do business outside the country. We forward these to a trusted reseller in that country.
- In certain instances we have been advised that a reseller's customer is going to download from our site, and when that happens we forward the information to the reseller as a courtesy.
Please note that we do not sell leads, and that we only provide leads to those who can service the customer more effectively than we can.
Your information and marketing
- Since we don't sell or market your information, no choices in that regard are necessary.
- We would like to contact you regarding the software you downloaded. You may choose not to provide information we can use for follow up; in that case you won't hear from us and we won't forward the information to a partner (if applicable).
- If you ask us not to contact you in the future, we won't.
- If we contact you and you don't reply after several attempts, we will not persist.
Questions about your information
You may direct any inquires regarding the information we have collected, including changes or a request to be removed, to the sales representative who contacted you after you downloaded, or via email to Sales.
We do not have a guaranteed completion time for information requests. Please allow one complete business day before you contact us for confirmation, if you have not heard from us.
How your information is protected
The computers or servers on which download information are stored are kept in a secure environment.
Updates to this privacy statement
This privacy statement, and future revisions to the statement, are the result of discussions and consensus among Brooks Internet Software's management and other interested parties in the company.
Changes will appear in a new version of the document, posted online and available through links on our web site.
- clarified that we might be interested in a URL from any advertisement, not print only
- when you download a trial of our software, “we would like” to contact you; less strong than “want”
- Verisign is no longer our credit card processor; and we felt no need to identify the current
- we no longer store “origin information” in a database of IP addresses; we were doing this only to help us understand where some sales came from but we abandoned that in 2010. All references to “origin information” were removed.
- changed the reasons given for why we might share a download record; the new rules are more restrictive
- references to “electronic vault” were removed as we no longer do this
- clarified that we no longer store credit card information on our network; and we no longer have access to credit card information beyond the transaction