Frequently Asked Questions

Thu, 08/30/2018 - 07:24 By Dave Brooks

This FAQ focuses on RPM Remote Print ManagerĀ® ("RPM"). For related topics, please see the FAQ list to the top right.

RPM Overview

Printing issues

Processing based on print job content type

Q: Can RPM apply logic to a job like this:

IF (job) = SCS stream THEN (run SCS to Text Markup and Text Markup to PDF)

ELSE (run PCL to PDF transform)

A: At present, RPM does not have a satisfactory way to distinguish between binary formats. We can process SCS data, but you need to tell us it's SCS. The same is valid with PCL.

Soon, we plan ways to recognize PCL data and route jobs to a different queue for processing.

Can RPM broadcast print?

Q: Is there a way I can print from my Windows application onto two printers at once

A: Yes, we have a post that describes how to broadcast print with RPM.

RPM broadcast print

My PCL and PostScript jobs are not printing correctly

Q: My PCL and PostScript jobs are not printing correctly. Is this because RPM is in trial mode?

A: please clarify what was not "correct," but it's not due to RPM being in trial mode. Printing in trial mode works perfectly fine.

In the troubleshooting guide, we mention three reasons why print jobs already formatted for your printer might not print, such as PCL and PostScript as you said:

  1. the printer you selected is using a "class driver"
  2. your printer is not compatible with the data format you are sending it
  3. rarely, an older version of RPM could append a null character if the print client appended the null character, and some printers will refuse to process

Go to the troubleshooting guide and scroll to the last section, "What about Raw Printer actions where the jobs disappear from the Windows queue but fail to print?"

RPM troubleshooting guide RPM trial mode

RPM is not working!

Q: "RPM is not working"

A: Now and then, customers report that it's taking a very long time for RPM to print their jobs. We wrote an FAQ on slow printing to address that.

We've prepared a troubleshooting guide for that uncomfortable moment when you can't figure out why nothing happens.

RPM troubleshooting guide FAQ on slow printing

How do I print to a shared printer or folder?

We have a guide that covers this topic. Here we explain login credentials and how this applies to both printing and archive.

This page says "Shared printers," but please don't be put off by that. The material applies to shared folders as well as printers.

RPM and shared printers & folders

How to set up a Windows printer to print to RPM using LPR

Our setup pages include instructions for a variety of systems to print from, including Windows. We describe two methods:

  1. Set up a TCP/IP port to use LPR
  2. Also, use direct sockets (port 9100)

Setting up a Windows TCP/IP port

LPR Byte Counting

Q: Why is LPR Byte Counting Enabled required?

A: As of RPM version 6.2, we no longer require the Windows TCP/IP port to have "Enable Byte Counting" switched on.

RPM's latest LPD module

Which versions of Windows does RPM support

Q: On which versions of Windows does RPM run?

A: RPM runs on currently supported Windows platforms. The most recent editions are Windows 10 and Windows Server 2019. We actively support Server 2016 as well.

So far, we have not downloaded Windows 11, but stay tuned.

On the opposite side, support for Windows 7 has officially ended as of January 14, 2020, but RPM may still run on that platform. That is more difficult to guarantee as we move forward.

How to save print jobs to PDF

RPM receives print jobs in a variety of formats. This page describes strategies you can use to save print jobs to PDF. We cover a few other data formats as well.

Save to PDF

What are ways I can specify the page range for a print job?

If your job contains searchable text, this page describes several ways to use RPM search functions to print a range of pages. You can still manually select the starting and ending pages in the user interface for a job.

Page range

Print client setup

How to setup remote systems to print to RPM:

Linux CUPS AS/400 OUTQ AIX 4.x AIX 3.x MVS mainframe IBM/VSE mainframe SGI IRIX Solaris 2.51 Solaris 7/sparc SunOS 2.6 DEC VAX OpenVMS Tandem OS HP3000

General questions

Where to install RPM

Q: Can I install RPM on my mainframe?

A: RPM is a Windows application, so you must install it on a Windows-based computer.

Q: Do I need to install RPM on each workstation in my network?

A: Some of our customers install RPM at each workstation; some do not. We suggest you talk with your IT staff or an outside IT consultant. Try downloading and configuring the software for one or more users. You should be able to make an informed decision that way.

Sending a print job to Brooks support

Q: How do I send a sample print job to support?

A: First, suspend the queue. Next, send the print job to that queue,

Finally, right-click on the job in the user interface, select Properties to find the path to the data file, then send that file in an email to support [AT] brooksnet[DOT] com.

Question about logging detail level

Q: What is the procedure to increase logs to debug level?

A: In the Message Log faq, scroll down to "How do I keep the size of the message log in check"

or go to Configure / Log Settings in the user interface.

You can change the logging detail by clicking on "Log Detail"

Message Log faq

How to adjust time we retain message logs

Q: How do we retain logs for a more extended period?

A: Go to the Message Log faq as above or check the Log Settings form in the user interface with Configure / Log Settings. You can set the period in this form.

Message Log faq

How to get the latest version

Q: Where can I get the latest version?

A: In the user interface, go to Help / Check for Updates:

Check for updates

At this writing, update 6.2.0.526 was available, and we have a beta version:

Available updates

If you select the link, that version will download to the default download folder in your default web browser. Be sure to run the download from an elevated command line.

You can also download from our download page on the website:

  1. Every page on our site has the download button (except our download page since that would not make sense:

    Download on the FAQ page

  2. On the download page, scroll down roughly one page and look for the button with the edition of RPM you need, or whatever software of ours you are looking for:

    Choose a button on the Download page

    Here we're pointing out RPM Elite for 64 bit, a common download on our site.

Does RPM support bold text? Read more
Does RPM support USB printers? Read more
Dot-matrix printer prints very slowly Read more
How to modify the line spacing? Read more
Mainframe telnet test Read more
PostScript files print as PostScript code Read more
RPM is receiving, but nothing prints Read more
RPM shows an "Xfer" state Read more
RPM takes a long time to print Read more
Saving print jobs to reprint later Read more
Software that does PostScript translation Read more
Which file prints first? Read more

RPM Permissions and Setup

Escaping the grip of antivirus Read more
Granting "Logon as a batch job" Read more
When I print, I get a stair-step effect Read more
There is no page between jobs Read more
What type of printers does RPM support? Read more
Will RPM support network printers? Read more
PCL code is printing through a raw queue Read more
Raw print output is different from direct printing Read more
Will RPM run in a cluster environment?< Read more
How do I configure my firewall? Read more
Local Telnet test Read more
How to get RPM to print text and PostScript Read more
Determining LPI and CPI for Text Queue Read more
Is there a way to backup my queue configuration? Read more
My new HP printer does not support internal fonts Read more
Using Ghostscript with RPM Read more
Access is denied to a shared printer Read more
Acrobat Distiller 5 hangs when printing from RPM Read more
Can RPM handle FORTRAN codes? Read more
Configuring RPM for direct socket printing Read more
How to copy queue configuration Read more
How to determine the IP Address Read more
How do I disable banner pages? Read more
How to set up RPM with Lapres Read more
How to translate EBCDIC to ASCII Read more
I can ping the PC but can't connect Read more
Print Setup dialog does not open Read more
The service is disabled and cannot be started Read more
RPM creates a new queue automatically Read more

AIX

My AIX system queue is disabled automatically Read more
Printing to the AIX Unix LPD server Read more
"Host does not have access" message with AIX Read more

Licensing

Warning: Printer limit exceeded Read more
Can I increase the printer limit? Read more
How is the license verified?< Read more
RPM is no longer licensed Read more

Printers

Cannot print to an inkjet printer Read more
Setting Up Remote Printer on HP9000 Read more
I cannot print a banner page on my Lexmark printer Read more
LPD queue names for print servers Read more