Frequently Asked Questions

Printing issues

"RPM is not working" We've prepared a troubleshooting guide for that distressing moment when you can't figure out why nothing happens.

Now and then customers report that it's taking a very long time for RPM to print their jobs. We wrote an FAQ on slow printing to address that.

Why is LPR Byte Counting Enabled required? Actually, as of RPM version 6.2, we no longer require the Windows TCP/IP port to have "Enable Byte Counting" switched on.

On which versions of Windows does RPM run? RPM runs on currently supported Windows platforms; currently, that is Windows 7 and beyond.

Print client setup

How to setup remote systems to print to RPM: Linux • CUPS • AS/400 OUTQ • AIX 4.x • AIX 3.x • MVS mainframe • IBM/VSE mainframe • SGI IRIX • Solaris 2.51 • Solaris 7/sparc • SunOS 2.6 • DEC VAX • OpenVMS • Tandem OS • HP3000

General questions

Where can I get the latest version?

In the user interface go to Help / Check for Updates:

At this writing, update was available, and we had no beta versions:

If you select the link, that version will download in your default web browser to the default download folder. Look for it there and run it from an elevated command line.

Does RPM support bold text?
Does RPM support USB printers?
Dot matrix printer prints very slowly.
How to modify the line spacing?
Mainframe telnet test
PostScript files print as PostScript code
RPM is receiving but nothing was printed
RPM shows an "Xfer" state
RPM takes a long time to print
Saving print jobs so they can be reprinted
Software that does PostScript translation
Which file prints first?

RPM Permissions and Setup

Escaping the grip of antivirus (new)
Granting "Logon as a batch job"
When I print, I get a stair step effect
There is no page between jobs
What type of printers does RPM support?
Will RPM support network printers?
PCL code is printing through raw queue
Raw print output different from direct printing
Will RPM run in a cluster environment?
How do I configure my firewall?
Local Telnet test
How to get RPM to print text and PostScript
Determining LPI and CPI for Text Queue
How do I configure an RPM printer?
Is there a way to backup my queue configuration?
Error: [10048]: Address already in use
My new HP printer does not support internal fonts
Error message during RPM installation
Using Ghostscript with RPM
Access is denied to a shared printer
Acrobat Distiller 5 hangs when printing from RPM
Can RPM handle FORTRAN codes?
Configuring RPM for direct socket printing
Error (-5006: 0x80004005) during installation
How to copy queue configuration
How to determine the IP Address
How do I disable banner pages?
How to set up RPM with Lapres
How to translate EBCDIC to ASCII?
I can ping the PC, but can't connect
Print Setup dialog does not open
RPM detected another program using port 515
The service is disabled and cannot be started
RPM creates a new queue automatically


My AIX system queue is disabled automatically
Printing to the AIX Unix LPD server
"Host does not have access" message with AIX


Warning: Printer limit exceeded
Can I increase the printer limit?
Emergency need to reinstall RPM
How is the license verified?
RPM is no longer licensed


Cannot print to inkjet printer
Setting Up Remote Printer on HP9000
I cannot print a banner page on my Lexmark printer
LPD queue names for print servers
Problems printing to an HP Laserjet 1000