Print Setup dialog does not open

Mon, 07/01/2019 - 07:25 By Dave Brooks

Q: When pressing the "Printer Setup" button to select a printer on a newly created queue, an hourglass cursor appears for a second then goes away. The Print Setup dialog never appears. This is in the RPM Remote Print ManagerĀ® ("RPM") user interface.

A: New queues cannot access the Print Setup dialog because the operating system is blocking it due to a connection problem with the default printer.

Try changing the default printer to a local printer. This is done from the Windows Printers folder.

  1. Open Start->Settings->Printers.
  2. Right-click on a printer and choose "Set as default".
  3. Now try accessing the Print Setup dialog from RPM.

If the Print Setup dialog still does not appear, repeat the above process until it does. The operating system causes this problem and not RPM Typically, your default printer should be a "local" printer, meaning one connected to LPTx or COMx ports or other ports such as the LPR port, JetDirect port, etc. A shared printer, such as \\Server\Printer, can cause problems with other applications as well as RPM.