FAQ on Product Licensing

Running the evaluation

We offer a 21-day free trial of the software for your evaluation. There are a few feature restrictions, but if you need to have the full feature set available, we can help you with that.

How to increase features during the trial

Several of our products have features that can be enabled during the trial period:

  • for RPM Remote Print Manager® Elite you can extend the number of devices
  • for ExcelliPrint® Premium and Select you can add to the number of printer definitions

We will need several things from you:

  1. The serial number of the software. This is available in the Brooks License Manager.
  2. Your contact information and company. This is for our database; we have to create a temporary license (so to speak) to generate the code for these features.

Please contact our technical sales or support staff with this information, and we can help you unlock the features you are looking for.

What you need to license

To license the software, you will need a company name, a unique user name, and the order number. This last item is something we provide to you when you purchase a license.

Licensing the software is the same thing as activating the license. You may see that term on our website.

Get activation key

If the computer you are licensing the software on has Internet access, then using the license manager to activate is probably the easiest way.

If not, this form collects the necessary information from you. Once you activate using this form, you'll get an unlock code or activation code.

Manual activation

The manual activation page explains the fields in the Get Activation Key page, just above.

Internet activation

As we said, if you can use the Internet to activate your license, it's the easier way. This page explains what you still need to know.

License transfer policy

Please read our license transfer policy before you contact us to move a license from one CPU to another. Thank you.