Q: RPM Remote Print Manager® ("RPM") prints differently than another printer that is receiving print jobs directly from the AS/400.
A: Here are the most likely causes of this problem.
- If RPM is configured using a text print action, any AS/400 formatting will be stripped and the file reformatted using the Windows print driver, as well as the settings configured in RPM. Change the queue type to Pass data directly to the printer (raw) and try again. If the printers are identical, this will resolve the issue.
- The AS/400 OUTQ directed to RPM may be configured differently than the OUTQ going directly to the printer. Verify they are identically configured. You can also use CRTDUPOBJ command to copy one OUTQ to another identical OUTQ, changing only the name.
- Users may have an override print file (OVRPRTF) associated with their user profile. Override print files can change the file printing attributes. Try logging in as a different user, or removing any override print file associated with the current user, to determine whether or not this is the problem.