Q: I have configured a new OUTQ on my AS/400 to print data through RPM Remote Print Manager® ("RPM"), and for some reason, print jobs go into a SND or HLD state and do not print. No new messages appear in the RPM log file.
A: To make a TCP/IP connection to RPM, use the TELNET command. To verify a connection, perform the following telnet test.
- At the AS/400 command prompt, type TELNET and press F4
- In the Start TCP/IP TELNET (TELNET) screen, press F9 to view "all parameters."
- In the Remote System field, type *INTNETADR. Then, enter the IP address of the RPM host in the Internet Address field.
- Locate the Port parameter and enter 515, then press Enter.
If you configure RPM to relax the 'port in range' requirement, this enables the session if you connect. Next, restart the RPM service (RPM Elite/Select) to release the AS/400 session. Then restart RPM and check the RPM log for new messages.
If you do not configure RPM this way, a new message should be displayed in the RPM log stating:
Client port XXXX out of range
Although this message is a warning, it verifies that your print client made a connection to RPM at port 515.