I desperately need this software to function like it did when it was licensed, temporarily
The license software includes a LiveTrial option. This specialized trial status is good for a maximum of 7 days, and it cannot be renewed.
The LiveTrial allows RPM to operate as if the license was activated, that is, without the normal trial restrictions.
The purpose of the LiveTrial is to help a current customer with active support for the product to handle an emergency situation where their production systems can’t run and they can’t get new RPM licenses activated. This happens rarely but it does happen.
When you contact our office it's possible we would ask for documentation on your existing license, so please be ready with that information. This information typically includes the serial number, order number, and auth code.