FAQ for AS/400, iSeries, System I

Wed, 12/05/2018 - 14:53 By Dave Brooks

AS/400 - iSeries - System i

Not printing after RPM; is it the RPM trial?

Q: I upgraded RPM Remote Print Manager® ("RPM") from version to, 64 bit. I exported the settings from the old to the new, and all the settings seemed to work. On my AS/400 I changed the OUTQ to use the new IP address, on the new server.

Unfortunately, when I print, it doesn’t work. I noticed in the UI, bottom right corner, it says "Trial License: 21 days Remaining - Device Reservations: 0/5 - Service Offline"

Is this because it’s still in trial mode? I want to test this first before I move the license from the old server to the new.

A: “Service Offline” means either that the RPM service did not start or did not start properly. So I would send you to the task manager Processes tab (or Details tab in newer versions) for the RpmSrv.exe process.

If it exists, end the task.

Then use the Services utility to try to start the service back up again and see if that gets the UI to show the service online. After that, your print jobs from the AS/400 might begin arriving.

Page range on an AS/400 Remote OUTQ Read more
RPM output different from printer output Read more
How to (re)set the IP address pointing to RPM Read more
What happens to AS/400 jobs when RPM is not running? Read more
AS/400 print job stays in a *RDY status Read more
Verifying a connection between the AS/400 and RPM Read more
What does the XAUTOQ option do? Read more
What does the XAIX option do? Read more
RPM job placed in "Wait" Status Read more
Problems when upgrading to OS400 V4R5 Read more
Managing AS/400 printing forms Read more
Setting up AS/400 to print to dynamic IP address Read more
Setting up AS/400 for A4 paper size Read more
Error: Printer Device needed Read more
Error: Failed Subcommand 4 Read more
After an OS/400 upgrade, all jobs stay in SND state Read more
AS/400 page range not working to RPM Read more
AS/400 print job goes into to *HLD state Read more
AS/400 print job goes into a *SND state Read more
Automatically reply to message CPA3394 Read more
Creating PSFCFG Read more
Data queue error for AS/400 V3R6 Read more
Error: Cannot find data queue in library Read more
Error: Writer ended abnormally Read more
How do I print labels from the AS/400 Read more
Send other formats from the AS/400 Read more
What other Destination Options are available? Read more
OFFICE VISION asks for a printer to send report to Read more
When moving a spool file the OS asks for a printer Read more