Remote Print Management: Customer Stories

Fri, 02/02/2024 - 13:25 By Dave Brooks

We work with many companies, including resellers and customers, using RPM Remote Print Manager® ("RPM") software.

MiNET Enterprise Document Services Complement Fortune 1000

MiNET in Boise, Idaho, has extensive relationships with printer manufacturers and large customer sites nationwide. They partner with Brooks on a variety of customer projects.

RPM Automates Digital Document Delivery for USAIG

USAIG provides aircraft insurance worldwide and maintains a massive network of underwriters and field offices. They rely on RPM to automatically email invoices, reports, and worksheets generated by Redwood Software's Report2Web product. This should be of interest to anyone who prints and mails documents.

RPM Customization Produces PDFs for Cosmo Corporation

Cosmo Corporation contacted Brooks' support team to customize the way the RPM software produces PDFs. Now Cosmo gets exactly what they want in both English and Chinese.

Federal Agency Saves on Automated Mainframe Printing Costs with RPM

A US federal agency uses RPM as a virtual PDF printer to generate electronic documents from their mainframe print jobs. RPM also routes the documents to the correct user or department based on the data in the document. This agency has also found RPM simple to work with, and even self-explanatory.

INTELLIscribe Critical to Party City Ordering Kiosks Success

A Party City franchise in California developed a kiosk system using our INTELLIscribe software to simultaneously print multiple copies of a custom order, one going to the customer and one to the warehouse. This eliminated the need for floor staff to manually coordinate custom orders since each department that needed the information had it immediately. Brooks technical staff was able to work with the franchise holder at all stages to overcome technical challenges. The stores achieved high sales volume on busy days by simply eliminating the communications bottleneck with a simple system that printed in multiple locations.

RPM Integral to Sharecare’s Secure Records, Workflow for Patient Medical Records

Sharecare Health Data Services (formerly BACTES) uses RPM as a virtual printer, converting the medical Release of Information records to PDF and TIFF. RPM provides the print workflow for patient records, eliminating the need for staff to print and scan. Brooks staff also works closely with Sharecare engineers to find the right answers to new workflow challenges.

ADC Partners with Brooks to Increase Auto Dealership Parts Departmental Efficiency

Many companies market themselves as a "leader" in their respective fields, but Applied Data Consultants is truly the one to watch in the dispatch automation world. They provide optimization services to auto dealerships, auto parts distributors, and repair shops. Many dealership management systems offer some application interface, but for those that don't, ADC uses our RPM product as a virtual printer to integrate software systems that can't or won't talk with each other. 

Kelly Seed Manages Sales Workflow, from Orders to Delivery, with RPM

Kelly Seed is well established as a seed and fertilizer provider. To keep up with peak demand, their IT manager found our RPM software and set it up to work seamlessly with the Agvance accounting system. RPM automatically takes each print job and routes it through 4 different paper trays with varying color stock. By doing this multiple printing without operator intervention, each department has the documentation they need upfront, and orders are always on track. Kelly Seed also appreciates getting live, competent support when required

Voyage Federal Credit Union Manages Digital Signatures With RPM

Voyage Federal Credit Union in Sioux Falls, South Dakota, is using Fiserv Reliance, DocuSign, and our RPM software to fully automate customers signing documents on an iPad immediately, on location. The Fiserv platform runs on Linux and generates PCL whereas the document signing software needs PDF. Fiserv prints to RPM as a virtual PDF printer; RPM serves as the bridge between these two platforms in real time. 

Connect Credit Union Manages Receipts With RPM

Headquartered in Fort Lauderdale, Connect Credit Union serves over 6,300 members through its main office and five branch offices in Florida. Founded in 1962 to serve State Road District Number Four employees, Connect Credit Union has grown to offer services to employees of the State of Florida, retirees and contracted employees of the Florida Department of Transportation, and residents of nearby counties. Like most credit unions, its services include savings, checking, credit card accounts, and loans, supported with online and mobile banking, direct deposit, ATMs, and other conveniences.

RPM Helps CIT Group Optimize High-Volume Printing

CIT Group, Inc. was founded and incorporated in 1975. The company employs about 450 people, spread among headquarters in Normal, Illinois, and 14 other locations across the state. CIT Group sells and services heavy and medium-duty trucks and related equipment and provides the most complete inventory of parts and the highest quality of mechanical and body repair services available. More information is online at

Archdiocese of Chicago Digitizes Financial Documents for On-Demand Access and Analysis

The Archdiocese of Chicago serves more than 2.3 million Catholics in Northeastern Illinois and oversees six colleges and universities, 215 elementary schools, 40 secondary schools, 20 hospitals, 47 cemeteries, and 357 parishes. In addition, the Catholic Charities division serves about one million people at over 150 locations.