Submitted by Dave Brooks on Thu, 09/20/2018 - 16:57
We had a support email recently with this question:
I get name corruption in RPM. How do I prevent this?
Submitted by Dave Brooks on Thu, 09/20/2018 - 10:51
We recently talked with a customer who reported that RPM Remote Print Manager® ("RPM") was showing an error with MsgQMgr in the event log at startup:
Submitted by Dave Brooks on Wed, 09/19/2018 - 17:33
We have had several emails recently from people having issues with their antivirus programs.
One asked: If I can’t get my sysadmin to set up an exception for our antivirus on the RPM spool folder, can I move the spool folder to a directory which is already excluded?
Yes! Go to the Configure menu and select General Settings:
Submitted by Dave Brooks on Tue, 09/18/2018 - 16:52
We are asked a number of times per week whether someone’s RPM Remote Print Manager® (“RPM”) license support status is active, when support expires, and related questions.
We admit we’re around it all the time and it becomes second nature to know where to look. However, it’s only fair that we make this process as easy as possible.
To that end, we’re pleased to announce that we now display all the license status we know, in the event log each time RPM starts up.
Submitted by Dave Brooks on Thu, 09/13/2018 - 11:24
We're announcing Queue Folders 2.0 today. Queue Folders is a file system watcher we've integrated with RPM Elite.
Basically, you can configure any queue to monitor any local hard drive folder you have. I used both my C: and D: partitions during testing, all without issue.
Submitted by Dave Brooks on Tue, 05/08/2018 - 10:08
One of our top support issues is help with license migration. It’s too complex of a subject to summarize in a simple email. So, we did what we have meant to for some time, namely, post an article on the topic.
The article covers a substantial topic with subjects including:
Submitted by Dave Brooks on Fri, 04/27/2018 - 10:18
Data extraction is an important component of RPM Remote Print Manager(R) (RPM). Use this to extract fields from your print jobs, and then apply them in the processing of your job.
Submitted by Dave Brooks on Fri, 04/27/2018 - 09:24
The video "Installation and Activation of RPM 6.1" describes the process to install RPM.
Requirements
The installer requires an account with administrative privileges since RPM includes a system service.
The installer contains three packages:
Submitted by Dave Brooks on Fri, 04/27/2018 - 09:16
The "Quick Start Guide with RPM Remote Print Manager" video demonstrates how you can get started using RPM Remote Print Manager® (RPM).
Print to RPM
We demonstrate how to direct print traffic into RPM. If you need to see how to set up a Windows printer to print directly to RPM, this video explains all the steps.
Submitted by Dave Brooks on Wed, 04/25/2018 - 16:41
We have made a number of additions and updates to the PCL Resource Mapper transform in RPM Remote Print Manager® (RPM) since the last major release. Here are the highlights:
Support both PCL5 and PCL6
PCL6 is the new version of the venerable PCL5 and is commonly found in driver output in recent years. We support the same end results in both formats and don’t require you to specify which format your print job uses. RPM will do what is needed in either case.
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